man-talking-with-teen-boyToday’s training module for new employees is about building relationships. Remember, this is the second in a series of ten. This training series is designed to prepare new, inexperienced staff to deliver skillful trauma-informed care. The lessons can be taught by supervisors. Each module consists of a discussion and an exercise to try to explore the topic. And each module includes a tip sheet with ideas for how to put that skill into practice immediately, using practical strategies.

Before I go on to this module, I want to remind you about my on line training course Making It Real! Implementing Trauma-Informed Care in Child Serving Agencies.

Making It Real! is For You! 

Making It Real! is a team-based course for child serving programs. The classes consist of twelve modules.

Each module contains several sub-topics, all of which have three parts:

  1. A video introduction to the topic
  2. An Implementation Guide which will lead your team to examine current practice, change strategies, confront barriers and find ways to overcome them, and to develop a specific plan for moving forward.
  3. Resource(s) which will give you the information you need to change

As your team works through the modules in whichever order best fits your agency, you will see the trauma-informed thinking and actions begin to permeate all aspects of the work you do.

Please check out the course here. There is a limited time introductory special with great bonuses. When you enroll in the course you can download all the materials for lifetime access. And there is a money-back guarantee, so why not try it?

Now for the second module in the New Employee Training Series- Building Relationships



The most highly researched aspect of treatment is that change happens when the client feels they have a strong relationship with their treater. This is more important than any technique or other variable. Although we are never able to control the children, our relationships give us profound influence. Relationships are our most powerful tool to change behavior and to prevent chaos. Our clients come to us expecting to be hurt by people, and expecting that people cannot be trusted. If through knowing us they discover that there are good people in the world, people who are trustworthy and who do not hurt you, then we have given them a profound gift. We have made it possible for them to have friends, get married, get along with a boss. Every day, your highest priority will be to give that child a positive experience with an adult. Positive does not mean you give in to them or do not have expectations. Positive means you are honest, pay attention, listen, and are attuned. Positive means you are RICH- offer respect, information, connection and hope. This is how the child’s brain will be re-built.

Exercise to try:

Think of someone who has had a profound influence in your life, and who you still think about when confronting hard times. Who was that person to you? What was it about them that made them so essential to you? Did you ever experience any difficulties in your relationship? If so, how did you work them through? What was important in order to heal the relationship and go on?

How could you apply these insights to your work?

Click below for a tip sheet with strategies your staff can use immediately to improve their relationships with clients:

Click Here to Get Your Tips

Let me know your reactions to these modules at and be sure to check out Making It Real!

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