Today’s training module for new employees is about managing a crisis. In crisis situations we have the opportunity to change this child’s assumptions about human beings. Remember, this is the eighth in a series of ten. This training series is designed to prepare new, inexperienced staff to deliver skillful trauma-informed care. The lessons can be taught by supervisors. Each module consists of a discussion and an exercise to try to explore the topic. And each module includes a tip sheet with ideas for how to put that skill into practice immediately, using practical strategies.

Before I go on to this module, I want to remind you about my on line training course Making It Real! Implementing Trauma-Informed Care in Child Serving Agencies.


Making It Real! comes with a 30 day money back guarantee. Just tell us why you want a refund and we will send it to you immediately.

Join the Community and Change the World

Trauma-informed care is revolutionary, and has the potential to transform everything we do. We are all busy and need to respond to constant demands and crises. That is why we need a guide, an organized plan, and support and resources to organize our change efforts. Now that guide is here.

Buy Making It Real! Now!

This special introductory price will not be available for long.

Discount available for Risking Connection agencies.

Making It Real! is For You! 

Please check out the course here. There is a limited time introductory special with great bonuses. When you enroll in the course you can download all the materials for lifetime access. And there is a money-back guarantee, so why not try it?

Now for the eighth module in the New Employee Training Series- Managing a Crisis


The first step in a crisis is to remember everything else you know. Remember that the child is trying to solve a problem, to meet a need, in the best way that he or she knows how. What problem is he trying to solve? Remember to stay RICH: offer respect (assume the child’s feelings are valid), Information (what will happen next), Connection (bring in someone the child has a relationship with) and Hope (we have gotten through hard times in the past, we will get through this together). The child can best calm down if she is in the presence of calm adults, so stay calm yourself or if you can’t, find someone who can. Also, remember that when the child is emotionally upset he cannot think. So don’t try to reason with him. Help him calm down, through validation, chit chat, your calm presence, your slow breathing, and more validation. Stay away from advice or lectures or discussion of potential consequences.

 Exercise to try:

Think about the last time you were really upset about something. What did you notice in your body? What did you do? Did anyone help you? If so, what did they do? What would really aggravate you if someone else did it while you were upset? What would it be like if someone told you that you could only talk to a certain person, and no one else? How would it feel if someone offered you advice about how to solve your problem? What if they told you to calm down? What is the most helpful thing that anyone ever did for you when you were upset?

For Tips on Managing a Crisis, Click here:

Click Here to Improve Crisis Management

Let me know your reactions to these modules at and be sure to check out Making It Real!

Share this on: